Privacy policy

Last updated: 23 October 2026

This policy explains what personal information Tees & Ties ("TeesnTies", "we", "us") collects when you visit teesandties.com.pk or place an order, how we use it, who we share it with and the choices you have. We are an online clothing store based in Pakistan.

Information we collect

Order details you give us: your name, phone number, email address (if you provide one), delivery and billing address, the items you order and any note you add at checkout.
Messages: what you send us on WhatsApp or by email, for example size questions or exchange requests.
Newsletter: your email address if you subscribe.
Browsing information: your device and browser type, IP address, pages viewed and how you reached our site, collected through cookies and similar technologies (see "Cookies and tracking").

We offer cash on delivery, so we do not collect or store card or bank details on our website.

How we use your information

To process, confirm and deliver your order, including calls or WhatsApp messages to confirm cash-on-delivery orders and your address.
To arrange exchanges under our 7-day exchange policy and answer your questions.
To send order and delivery updates, and our newsletter if you subscribed.
To understand how our website is used and improve it.
To show our ads to people who may be interested, and measure how well they work.
To prevent fraud and fake orders, and to meet our legal and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with the companies that help us run the store, and only as much as they need:

Shopify, which hosts our website and stores order information.
Courier companies such as PostEx (and M&P for some areas), who receive your name, phone number, address and order value to deliver your parcel and collect cash on delivery.
Google (Google Analytics, Google Ads and Google Merchant Center) and Meta (Facebook and Instagram), for website statistics and advertising.
WhatsApp (Meta) and our email provider, when you message us.
Authorities, if the law requires it.

Cookies and tracking

Cookies are small files stored by your browser. We use them to keep items in your cart and remember your preferences, and, through Google and Meta, to measure visits and show relevant ads. You can block or delete cookies in your browser settings; the store will still work, but your cart may not be remembered. You can also opt out of Google Analytics with Google's browser add-on (tools.google.com/dlpage/gaoptout) and manage ad personalisation in your Google and Facebook settings.

How long we keep it

We keep order records for as long as we need them to deliver, handle exchanges and meet accounting and legal requirements. Newsletter details are kept until you unsubscribe. Messages are kept while they are useful for your order or support.

How we protect it

Our website runs on Shopify over a secure (HTTPS) connection, and only the people who handle orders can see your details. Our order-tracking page shows only part of your name, phone number and address, so a tracking number alone does not reveal your full details.

Your choices

Ask us for a copy of the personal information we hold about you, or ask us to correct it.
Ask us to delete your information, unless we must keep it for an order in progress or for legal reasons.
Unsubscribe from our newsletter with the link in any email, or tell us on WhatsApp.