Refund policy

At Tees & Ties, we want you to have a smooth and satisfying shopping experience. If you experience an issue with your order, we're here to help.

1. 7-Day Exchange Policy

We offer a 7-day exchange policy, which means you have 7 calendar days from the date you receive your order to request an exchange.

Exchanges may be considered for eligible product-related issues, including damaged, defective, or incorrect items.

All exchange requests are subject to review and approval by our customer support team.

2. Exchange Eligibility

To qualify for a standard exchange, your item must meet the following conditions:

The item must be unworn, unused, and in its original condition.
All original tags must remain attached.
The item must be returned in its original packaging.
A valid receipt, order number, or proof of purchase must be provided.
The exchange request must be submitted within 7 days of delivery.

These conditions do not limit any rights you may have under applicable consumer protection laws.

3. How to Request an Exchange

To initiate an exchange, please follow these steps:

Contact us: Email teesntiesofficial@gmail.com within 7 days of receiving your order. Include your order number, the item you wish to exchange, and the reason for your request. Attach clear photographs if the item is damaged, defective, or incorrect.
Request review: Our customer support team will review your request and confirm whether the item is eligible for an exchange.
Send your parcel: Once your exchange is approved, you will receive our return address and shipping instructions. You must arrange to send the item to the provided address through a courier service.
Exchange processing: Once we receive and inspect your parcel, we will proceed with the approved exchange, subject to product availability.

Please contact us before sending any items back. Any applicable shipping charges will be communicated during the exchange approval process.

4. Damaged, Defective, or Incorrect Items

We carefully check our products before dispatch. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately upon receiving your parcel.

Email teesntiesofficial@gmail.com with your order details and clear photographs showing the issue.

Our team will evaluate the concern and arrange an appropriate resolution, including an exchange where applicable, in accordance with your consumer rights.

5. Change of Mind

We do not accept exchange or refund requests based solely on a change of mind or personal preference.

Please review product descriptions, sizes, colors, and other details carefully before placing your order.

6. Refund Policy

Tees & Ties operates primarily on an exchange-based policy. Refunds are not offered as a standard alternative for change-of-mind requests.

Where a refund is required under applicable consumer protection laws or specifically approved following an investigation, our team will communicate the applicable procedure and processing details.

7. Contact Us

For exchange requests, order concerns, or questions about this policy, please contact us at:

Email: teesntiesofficial@gmail.com

Website: https://teesandties.com.pk/

We're here to help resolve genuine order-related concerns as fairly and efficiently as possible.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.